Scalezy Platform Policies

These Platform Policies ("Policies") govern the use of Scalezy.com and all related services provided by SCALEZY LABOUR SERVICES – FZCO, a company incorporated in IFZA Free Zone, Dubai, United Arab Emirates.

These Policies apply to all users, including:

• Clients
• Freelancers
• Agencies
• Contractors
• Visitors
• Account holders

Scalezy operates solely as a curated talent marketplace that facilitates connections between businesses and independent professionals.

All service relationships remain between clients and freelancers.

Scalezy uses Stripe Connect and third-party payment processors to facilitate transactions. Scalezy is not a bank, escrow institution, or financial institution.

Payment Process

• Client pays upfront
• Funds are placed into escrow
• Funds remain pending until release conditions are met

Release Conditions

Funds may be released when:

• Client approves work
• Milestones are completed
• Contract terms are fulfilled
• Disputes are resolved

Payment Holds

Scalezy may temporarily delay payout when:

• Fraud is suspected
• Disputes arise
• Compliance verification is required

Off-Platform Payments Prohibited

Users may not:

• Circumvent platform payments
• Pay outside Scalezy
• Accept off-platform compensation for Scalezy introductions

Certain freelancers may enable a 1 Week Guarantee feature. This guarantee only applies if explicitly enabled on the freelancer profile.

Valid Guarantee Claims

Clients may request intervention during the first 7 days if:

• Freelancer is unresponsive for 48+ hours
• Clear mismatch with agreed scope
• Failure to meet agreed initial deliverables

Invalid Claims

Claims may be rejected when:

• Client changes project scope
• Client delays work
• Expectations were not contractually agreed

Resolution Process

Scalezy may:

• Pause payments
• Review communications
• Offer rematching
• Issue platform credit
• Issue partial refund
• Issue full refund

Scalezy may assist with disputes between users but is not legally obligated to resolve every dispute.

Scalezy May Review

• Platform messages
• Scope documents
• Contracts
• Deliverables
• Payment history

Possible Outcomes

• Payment release
• Partial payment release
• Refund
• Rematch
• Account warning
• Account suspension

Scalezy reserves final discretion regarding platform-level disputes.

Users may not:

• Create fake accounts
• Misrepresent qualifications
• Engage in fraud
• Harass users
• Use abusive language
• Circumvent platform fees
• Steal intellectual property
• Upload malicious files
• Violate laws
• Spam users
• Manipulate reviews
• Impersonate others

Scalezy may suspend or terminate accounts for:

• Fraud
• Chargebacks
• Abuse
• Payment circumvention
• Repeated low-quality service
• Legal violations
• Security threats

Scalezy collects user information necessary to operate the platform. This may include:

• Names
• Emails
• Phone numbers
• Payment details
• Messaging activity
• Usage analytics

Payment information is processed through third parties such as Stripe.

Data Usage

We may use collected information to:

• Operate the platform
• Improve services
• Process payments
• Prevent fraud
• Communicate with users
• Provide marketing communications

User Rights

Where required by applicable law, users may request:

• Access to their data
• Deletion of their data
• Correction of inaccurate data

Third Parties

Scalezy may use:

• Payment processors
• Analytics providers
• Marketing tools
• Cloud hosting providers

• Clients receive ownership of final deliverables upon full payment, unless otherwise agreed.
• Freelancers retain ownership of pre-existing tools, templates, systems, and proprietary materials unless explicitly transferred.
• Users may not upload infringing materials.

To the fullest extent permitted by law:

Scalezy is not liable for:

• Lost profits
• Lost revenue
• Missed opportunities
• Indirect damages
• Freelancer performance outcomes

Users agree to indemnify Scalezy against claims arising from:

• Platform misuse
• Fraud
• Intellectual property violations
• Regulatory violations
• Contract breaches

Scalezy may modify these policies at any time.

For legal or compliance inquiries: