Introduction
These Client Terms of Service ("Terms") govern your access to and use of the Scalezy platform.
1. Who We Are
Scalezy is operated by:
SCALEZY LABOUR SERVICES - FZCO
P.O. Box 4333, Dubai, United Arab Emirates
Scalezy.comThroughout these Terms, "Scalezy," "we," "our," and "us" refer to SCALEZY LABOUR SERVICES - FZCO.
"Client" refers to any business, organization, or individual hiring freelancers through Scalezy.
"Freelancer" refers to independent professionals offering services through Scalezy.
2. Platform Role
Scalezy operates as a curated talent marketplace platform that connects businesses with independent freelancers.
- Screens and vets freelancers
- Facilitates introductions and matching
- Provides communication tools
- Facilitates payment infrastructure
- May assist with disputes and rematching
- Employ freelancers
- Act as an employer of freelancers
- Guarantee business outcomes
- Supervise project execution
- Control how freelancers perform services
All service agreements are ultimately between the Client and Freelancer.
3. Eligibility
To use Scalezy, you must:
- Be at least 18 years old
- Have authority to enter contracts on behalf of your business
- Provide accurate account information
- Comply with all applicable laws
4. Client Responsibilities
Clients agree to:
- Provide accurate project requirements
- Communicate clearly with freelancers
- Pay agreed fees on time
- Review deliverables promptly
- Avoid abusive conduct
Clients may not:
- Circumvent Scalezy's payment systems
- Hire freelancers introduced through Scalezy outside the platform
- Misrepresent project scope
- Use freelancers for unlawful purposes
5. Project Agreements
When a client hires a freelancer:
- Project terms are defined between both parties
- Scope, timelines, and deliverables should be clearly documented
- Scalezy may provide templates/tools but is not responsible for project execution
6. Payments & Escrow
Payment Flow
- Client pays upfront
- Funds are placed into escrow
- Funds remain pending until release conditions are met
Release may occur when:
- Client approves work
- Contract milestones are completed
- Project terms require release
- Scalezy resolves a dispute
7. Off-Platform Payments
Clients may not:
- Pay freelancers outside Scalezy
- Move contracts off-platform
- Attempt to bypass platform fees
Violation may result in:
- Immediate account suspension
- Permanent removal
- Legal action if necessary
8. 7-Day Guarantee
Some freelancers may offer a "1 Week Guarantee." This feature only applies when explicitly enabled on a freelancer's profile.
Clients may request a rematch during the first 7 days only if:
- Freelancer becomes unresponsive for 48+ hours
- Clear mismatch with agreed project scope
- Failure to meet agreed initial deliverables
- Client changes project direction
- New deliverables are added
- Unrealistic performance expectations
- Delays caused by client
Rematch Process
If a client requests a rematch:
- Payments may be temporarily paused
- Scalezy reviews the situation manually
- Scalezy may attempt a replacement match
Refunds
Refunds are not guaranteed. Scalezy may issue:
- Full refund
- Partial refund
- Platform credit
- Replacement talent
9. Disputes
Scalezy may assist in resolving disputes but is not obligated to do so.
Scalezy may review:
- Messages
- Scope documents
- Deliverables
- Platform communications
10. Intellectual Property
Unless otherwise agreed:
- Upon full payment, Clients own final deliverables.
- Freelancers retain ownership of pre-existing materials, tools, frameworks, and know-how unless explicitly transferred.
11. Confidentiality
- Clients agree not to misuse freelancer confidential information.
- Clients are responsible for ensuring proper NDAs if required for sensitive projects.
12. Account Suspension
Scalezy may suspend or terminate accounts for:
- Fraud
- Payment circumvention
- Abuse
- Legal violations
- Misconduct toward freelancers
- Platform manipulation
13. Disclaimer of Warranties
Scalezy provides services "as is" and "as available."
We do not guarantee:
- Project success
- Revenue growth
- Business outcomes
- Freelancer availability
- Specific performance levels
14. Limitation of Liability
To the fullest extent permitted by law:
Scalezy shall not be liable for:
- Lost profits
- Lost revenue
- Indirect damages
- Data loss
- Business interruption
15. Indemnification
Clients agree to indemnify Scalezy against claims arising from:
- Misuse of platform
- Legal violations
- IP disputes
- Contract breaches
16. Privacy
Use of Scalezy is also governed by our Privacy Policy and Cookie Policy.
17. Modifications
Scalezy may update these Terms at any time.
18. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
19. Dispute Resolution
Any disputes relating to these Terms shall be resolved through binding arbitration in Dubai, UAE, conducted in English.
20. Contact
For legal inquiries:
SCALEZY LABOUR SERVICES - FZCO