Client Terms of Service

These Client Terms of Service ("Terms") govern your access to and use of the Scalezy platform.

Scalezy is operated by:

Throughout these Terms, "Scalezy," "we," "our," and "us" refer to SCALEZY LABOUR SERVICES - FZCO.

"Client" refers to any business, organization, or individual hiring freelancers through Scalezy.

"Freelancer" refers to independent professionals offering services through Scalezy.

Scalezy operates as a curated talent marketplace platform that connects businesses with independent freelancers.

All service agreements are ultimately between the Client and Freelancer.

To use Scalezy, you must:

• Be at least 18 years old
• Have authority to enter contracts on behalf of your business
• Provide accurate account information
• Comply with all applicable laws

Clients agree to:

• Provide accurate project requirements
• Communicate clearly with freelancers
• Pay agreed fees on time
• Review deliverables promptly
• Avoid abusive conduct

Clients may not:

• Circumvent Scalezy's payment systems
• Hire freelancers introduced through Scalezy outside the platform
• Misrepresent project scope
• Use freelancers for unlawful purposes

When a client hires a freelancer:

• Project terms are defined between both parties
• Scope, timelines, and deliverables should be clearly documented
• Scalezy may provide templates/tools but is not responsible for project execution

Payment Flow

• Client pays upfront
• Funds are placed into escrow
• Funds remain pending until release conditions are met

Release may occur when:

• Client approves work
• Contract milestones are completed
• Project terms require release
• Scalezy resolves a dispute

Clients may not:

• Pay freelancers outside Scalezy
• Move contracts off-platform
• Attempt to bypass platform fees

Violation may result in:

• Immediate account suspension
• Permanent removal
• Legal action if necessary

Some freelancers may offer a "1 Week Guarantee." This feature only applies when explicitly enabled on a freelancer's profile.

Clients may request a rematch during the first 7 days only if:

Rematch Process

If a client requests a rematch:

• Payments may be temporarily paused
• Scalezy reviews the situation manually
• Scalezy may attempt a replacement match

Refunds

Refunds are not guaranteed. Scalezy may issue:

• Full refund
• Partial refund
• Platform credit
• Replacement talent

Scalezy may assist in resolving disputes but is not obligated to do so.

Scalezy may review:

• Messages
• Scope documents
• Deliverables
• Platform communications

Unless otherwise agreed:

• Upon full payment, Clients own final deliverables.
• Freelancers retain ownership of pre-existing materials, tools, frameworks, and know-how unless explicitly transferred.

• Clients agree not to misuse freelancer confidential information.
• Clients are responsible for ensuring proper NDAs if required for sensitive projects.

Scalezy may suspend or terminate accounts for:

• Fraud
• Payment circumvention
• Abuse
• Legal violations
• Misconduct toward freelancers
• Platform manipulation

Scalezy provides services "as is" and "as available."

We do not guarantee:

• Project success
• Revenue growth
• Business outcomes
• Freelancer availability
• Specific performance levels

To the fullest extent permitted by law:

Scalezy shall not be liable for:

• Lost profits
• Lost revenue
• Indirect damages
• Data loss
• Business interruption

Clients agree to indemnify Scalezy against claims arising from:

• Misuse of platform
• Legal violations
• IP disputes
• Contract breaches

Use of Scalezy is also governed by our Privacy Policy and Cookie Policy.

Scalezy may update these Terms at any time.

These Terms are governed by the laws of the United Arab Emirates.

Any disputes relating to these Terms shall be resolved through binding arbitration in Dubai, UAE, conducted in English.

For legal inquiries: